Office of Pool Administration Contact
If you wish to contact the Office of Pool Administration, you may do so in any one of the following ways via:
Phone: (315) 671-3800, during normal business hours
of 8:30am-4:30pm, EST Monday through Friday
FAX: (315) 448-6786
Payor/TPA
New Payor election forms (DOH-4264 & 4399) – hcra_elections@hcrapools.org
Payor/TPA forms other than election, general questions – payortpa_general@hcrapools.org
Payor/TPA Mergers – merger-update@hcrapools.org
Payor delinquency – payordelinq@hcrapools.org
TPA delinquency – tpadelinq@hcrapools.org
HCRA Provider
Provider general questions – provider_general@hcrapools.org
Provider delinquency – provdelinq@hcrapools.org
Health Facility Cash Assessment
Health Facility Assessment Fund general questions – hfaf_general@hcrapools.org
Health Facility Assessment Fund delinquency – hfafdelinq@hcrapools.org
OPWDD
Office for People With Developmental Disabilities – opwdd_omh@hcrapools.org
MCO Tax
MCO Tax – MCOtax@hcrapools.org
Technical
Log in and web site issues, file transfer – webpools@hcrapools.org
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Regular Mail: Office of Pool Administration Excellus BlueCross BlueShield PO Box 4757 Syracuse, NY 13221-4757 |
Express/Overnight Mail: Office of Pool Administration Excellus BlueCross BlueShield 333 Butternut Drive Syracuse, NY 13214-1803 |